Cottonwood Public Safety Communications Center (CPSCC)
The Cottonwood Public Safety Communications Center (CPSCC) was recently completed in December 2014. It is a state-of-the-art facility which serves as a regional dispatching center. CPSCC is staffed by twenty-three full time Communications Specialists to include two supervisors and three Communications Training Officers. The agencies for which CPSCC provides dispatching services include Cottonwood Police Department, Cottonwood Fire Department, Clarkdale Fire District, Jerome Fire Department, Verde Valley Ambulance Company, Verde Valley Fire District, Sedona Fire District, Camp Verde Fire District, and Montezuma/Rimrock Fire District. The Communications Center provides communications support services to the Partners Against Narcotics Task Force (PANT) and the Dead Horse State Park Rangers. Dispatch answers over 2,850 telephone calls per month. They handle about 700 traffic stops and over 2,500 calls for service are dispatched per month.
CPSCC ManagerThe CPSCC Manager is Marie Carpenter. Marie grew up in the Tucson area and started her public safety career as an EMT in 1996 in Pima County. This eventually led her to public safety communications in Fire/EMS in the Tucson area. Marie started her career with the Cottonwood Police Department in 2002 as a Communications Specialist. She was promoted to supervisor in 2004 and Manager in 2014. Marie serves as the agency's PSAP Manager, Systems Security Officer, AMBER Program Coordinator, and Communications Training program coordinator, and participates on the CISM team. Marie represents Cottonwood PD as an advisory board member for the Trauma Intervention Program and the Yavapai Region 911 Committee. She is a member of the APCO and NENA organizations. Marie attended the Verde Valley Leadership program in 2009 and is currently working to complete the Business Management degree program at the University of Phoenix.
Areas of ServiceCPSCC is the PSAP (Public Safety Answering Point) for the city limits of Cottonwood, Dead Horse State Park, and selected cell phone towers throughout the Verde Valley. A PSAP is a primary answering point for 9-1-1. When a citizen calls 9-1-1 from a land-line within one of these areas, the call will be answered by Cottonwood Public Safety dispatchers.
Cell phonesThe Public Safety Communications Center has Wireless Phase II capabilities. For more information on Phase II wireless, click here.
It is very important to give the dispatcher your address or exact location even if your cell phone has GPS technology. You may not reach the agency you need initially and may have to be transferred to the appropriate agency.
Cell phone 9-1-1 calls have a tendency to drop out during the initial phase of the conversation. You may be asked to repeat your comments to the dispatcher. Remain calm, answer questions, and follow directions to ensure that your emergency is handled promptly.